Maersk at the top on service to customers

Top 10 Ocean Shipping Lines in the World – Based on Customer Satisfaction

In today’s global trade environment, customer satisfaction matters more than ever—especially when delays, visibility, and service can make or break your supply chain.

Based on (Net Promoter Scores + Schedule Reliability), here are the top 10 ocean shipping lines ranked by how well they serve their customers.

Top 10 Global Ranking (Customer Satisfaction + Service Quality):

1️⃣ Maersk
🌐 The industry leader in both schedule reliability and sustainability. Known for exceptional global coverage, consistent communication, and a strong push toward decarbonization.

2️⃣ Hapag-Lloyd
🇩🇪 A customer favorite for on-time performance and transparency. Continues to lead in digitalization, offering real-time tracking and sustainable operations.

3️⃣ CMA CGM
🇫🇷 Combines aggressive green initiatives with powerful digital tools. Their focus on AI-powered visibility platforms and smart container solutions sets them apart.

4️⃣ ZIM Integrated Shipping Services
🇮🇱 A rising star in customer satisfaction. ZIM has earned praise for its e-commerce-ready services, tech-forward approach, and flexible transpacific offerings.

5️⃣ MSC (Mediterranean Shipping Company)
🇨🇭 The world’s largest container line by volume. While schedule reliability dipped in 2024, customers still appreciate MSC’s vast route network and pricing flexibility.

6️⃣ Pacific International Lines (PIL)
🇸🇬 Made the biggest improvements in schedule reliability this year. Strong regional presence in Asia and Africa with growing customer support tools.

7️⃣ ONE (Ocean Network Express)
🇯🇵 The joint venture of NYK, MOL, and K Line. Known for vibrant branding and a focus on digital transformation, with continued work to improve consistency.

8️⃣ COSCO Shipping Lines
🇨🇳 A massive player with a strong focus on innovation and infrastructure. Offers great value and solid tech integrations, especially in Asian and transpacific routes.

9️⃣ Yang Ming Marine Transport Corp.
🇹🇼 Demonstrated notable improvement in on-time performance. Customers value its operational transparency and growing efforts in sustainability.

🔟 Evergreen Marine Corp.
🇹🇼 Known for affordability and coverage across Asia, Europe, and the Americas. Evergreen is making strides in digitization and environmental initiatives.

🔍 Insight: It’s not just about moving containers—it’s about moving them on time, with visibility, and with support that earns customer trust.

The best ocean carrier for you depends on your trade routes, cargo type, and expectations—but this list gives you a head start.