This week we held our Customs Client Forum (CCF) at the Maersk HQ on Esplanaden in Copenhagen with the title, ’Voice of the Customer’.
This was an amzing event with key decision makers from 15 of our top clients.
Our CCO Karsten Kildahl opened the event by explaining the Maersk Integrator stratgy, stating ’Customs is the glue holding the supply chain of our customers together’.
The CCF was moderated by our own Samantha Almon Adeluwoye Global Head of Content, Social Media & Storytelling, in her brilliant way.
We also had Dr. Ralph Ossa, Chief Economist of the World Trade Organization (WTO), Mr. Coleman Nee Business Lead WTO Economic Affairs & Mr. Philippe Isler, Executive Director Global at the meeting delivering presentations, particioating in a panel debate & engaging with passion in the dialogue.
The Round-Table was opened by the host of the meeting Dimitrios Armenakis, Vice-President Global Lead Logistics & Supply Chain Management, underlining how important the customer dialogue is for Maersk ’for the co-design of our end-to-end solutions’.
During Round-Table we had excellent discussons about a number of highly relevant & timely topics, like e.g; the tsunami of new ESG regulations that are on the way in multiple geographies, trade digitalization, utilization of trade instruments, the global trade outlook, public-private sector partnerships. Outstanding talks & great networking. Jeffrey Ivinski Global Head of Maersk Customs Services, summerized it well at end when saying how important it is for us to hear the words directly from our clients & to talk about how we can go forward. Our customers holds all the keys to unlock a more predictable & resilient international trade for all. Thank you for engaging in the discussions & for talking with us!
What a day we had!
We will continue this interactive way of co-design through the Customs Client Forum (CCF) concept with regular client dialogue meetings. The CCF is a technical version of our Strategic Customer Council (SCC). We will also take this arean on tour to our regions.
Thank you to all A.P. Moller – Maersk colleagues for making the possible. You know who you are.
Finally & firstly, a tremendously big thanks to our participating customers for your trust & for sharing your experiences, we heard your voices!
See you next time. Together we build the future.
Welcome to Copenhagen! Today is a special day for us. We have invited 15 of our top customers to the Customs Client Forum (CCF) 2024 at Maersk Headquarters. We call the event ’Voice of the Customer’.
This is a Round-Table dialogue to learn how we together can make global trade faster, easier, safer, while more predictible & resilient.
In Maersk we are on a transformation journey to become an integrator of trade. Customs is a key element of end-to-end solutions for international trade. When we develop our solutions we do so with co-design in close partnership with our customers.
The global Customs Client Forum (CCF) that we are running today is a key instrument for that co-design & during the meeting we will in an open dialogue talk about e.g; trade & customs digitalization & the new trade compliance landscape emerging with new multitier ESG regulations on the way in all regions, making a complex global trade environment even more complicated. What are the pains & challenges of international trade & what can we do about it?
To our help during the CCF Round-Table we will have Dr. Ralph Ossa, Chief Economist of the World Trade Organization & Mr. Philippe Isler Isler, Executive Secretary of the Global Alliance for Trade Facilitation at the World Economic Forum. Two leaders & superexperts that will share their knowledge & experiences.
The Customs Client Forum (CCaf) Round-Table dialogue is a technical product version of the Strategic Customer Council (SCC) that we in Maersk has been organizing with clients the lastvyears a meeting between customers executives & executive leadership team.
We will take the CCF concept on tour to all regions going forward so look out for when we are in your town.
We are looking forward to welcome our customers to the future – out joint future.
The future is not something that arrives, it is something we create. We start today.
Last week at the C4DTI Digital Trade Conference and Awards in London.
Trade digitalization is making progress.
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