The Accenture Technology Vision 2018, is the companys’s annual tech trends report.

People have talked for the last few years about the accelerating pace of technology change, and the same drivers continue: compute, storage and network are asymptotically approaching zero – at a rapid, exponential pace. It’s easy to become ‘numb’ in the face of the dazzling technology innovations.

However, 2018 reflects a real pivot point in our use of technology. What’s new is that we’ve moved from era where technology was a ‘peripheral’, ‘product’ or ‘accessory’, to an era where technology is at the core of our human experience, embedded into our daily lives. For example, a recent study revealed that four in 10 Americans would rather lose their voice for a day than lose their phone for 24 hours. And 41 percent of people surveyed said they would be literally lost and wouldn’t be able to navigate without the GPS function on their mobile phones. From the apps and devices we use to the systems that connect us to products and services, technology has become pervasive (some will also say invasive), fundamentally reshaping how we live and work.

As a result, this year Accenture is seeing a new imperative for leaders and enterprises to think and act differently, shifting their mindsets and business models to unleash the potential of the intelligent enterprise and usher in new levels of differentiation and growth. Accenture has identified three characteristics that these intelligent enterprises share:

1 Innovation: A systematized approach to continuous innovation.

2 Technology: Mastery of technology throughout the enterprise, with the understanding that every company is a tech company (whether they know it or not).

3 Trust: A focus on building trusted relationships with employees, customers and partners to ensure an ongoing reciprocal exchange of value.

Pioneering organizations are realizing that this level of connection—and this degree of trust—will require a new type of relationship – with customers, employees, citizens, business partners. It’s how leaders will redefine their company, based on the company they keep.

Amazon’s evolution is a great example. Years ago, Amazon pioneered an innovative recommendations engine, giving you highly personalized recommendations. Then it invented Kindle, bringing you content instantaneously. Next it created Prime, delivering you needed products overnight. Next came Amazon Alexa, an in-home personal assistant, and now they’ve introduced Amazon Key, which allows a delivery person into your home to leave packages inside. Think about that for a minute – consumers allowing Amazon to directly enter their homes. This level of trust is a hallmark of the age we are moving into. And it is a hallmark of the intelligent enterprise.

The Accenture Technology Vision 2018 identifies five technology trends that, individually and collectively, form the foundation of the intelligent enterprise:

The report has a wealth of survey data, examples and insights that can be summarized in three key implications for leaders:

• Create your own Innovation Architecture to continuously harvest, pilot and scale innovation rapidly and effectively.

• Build your intelligent enterprise by adopting the five trends to pioneer new experiences, and new services, for your customers.

• And in the course of doing this, adopt a mindset to Reimagine and Reinvent your business.

Source: Paul Daugherty, Chief Technology & Innovation Officer at Accenture

Smart frontier under scrutiny in talks to put legal wrapper around political fudge.

I was interviewed by Financial Times the other day on how to handle Customs processes pot-Brexit. The interview was included inbthis article published esröier this week in FT.

My point is that it is possible, within interntional law and standards, in combination with upgraded versions of exisiting operational best practices and texhnology to crete a solution that works on the UK borders post-Brexit without resulting in queues and traditional border stops.

You can read the article here: FT: Brexit border in Ireland raises time and cost concerns

The Authorized Economic Operator (AEO) regime is starting to take off around the world in its new shape and paradigm of holistic Trusted Trader programmes. There are now a number of countries with modern AEO / Trusted Trader Concepts of a new modern design, ready to secure and facilitate global trade. These new programmes have a wider scope, better benefit programmes, stromg monitoring and management processes, MRA focus and KPI/Performance Measurement modules already from the start. The Australian Trusted Trader (ATT) programme is one of the best examples around – representing this new trend.

However, even more important is that the element of Mutual Recognition Agreements (MRA) between countries with AEO programmes is booming as a result of this new era for AEO. The results of the new MRA are also considerably better compared with the old agreements that we have seen in the past. Especially when one of the countries with a modern AEO/TTP is involved.

These MRAs brings a new dimension into global trade tha wasn’t there before. Since the new paradigm AEO/TTPs have more benefits for all stakeholders the outcome of the potential MRAs are naturlaly much higher (1+2=5).

Australian Border Force (ABF) is a best practice example on how to use the instrument of AEO/TTP MRA in a very effecient and impressive way.

Australia has a clear strategy on how to use the Trusted Trader Programme domesticly – but also internationally to increase secure trade for the country.

When we worked with Australian Border Force and Department of Immigration and Border Protection on the design, development and implementation of the Australian Trusted Trader Programme and the MRA model, I became very impressed by Australian Governments vision for and strategic approach to the programme. An approach that has very fast generated a number of AEO MRAs with important trading partners.

This week ABF signed a work plan to help progress a new Mutual Recognition Arrangement with U.S. Customs and Border Protection. An AEO MRA that will benefit traders from Australia and USA and strengthen supply chain security matters. Once signed, the formal Mutual Recognition Arrangement will be worth $540 million to Australia’s economy.

This is an important landmark for the programme, but only another example on how Customs shapes a new future for safe and secure growing trade between our countries.

Thisis the way forward, this is the future. Other countries should learn from Australia how to do it.